Frequently Asked Questions
Everything you need to know about shopping at Dig Vinyl Liverpool
How do you grade the condition of your used vinyl?
We use the industry-standard Goldmine Grading System to evaluate all our second-hand records. Each item is carefully inspected visually and, where necessary, play-tested to ensure accuracy in grading from Poor to Mint condition.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the UK via Royal Mail, typically arriving within 2-4 business days. We also provide tracked international shipping options, with delivery times varying by destination.
Do you buy record collections from the public?
Yes, we are always looking for quality used vinyl. Whether it is a single rare gem or a large collection, you can contact us via email or bring your records into our Liverpool shop for a professional appraisal and a fair offer.
How are records packaged for shipping?
We take great care in our packaging. All vinyl is shipped in heavy-duty, reinforced cardboard mailers with stiffeners to prevent corner dings and warping during transit. For high-value items, we remove the inner sleeve from the jacket to prevent seam splits.
What is your return policy for online orders?
If your record arrives damaged or is not as described, you can return it within 14 days of receipt for a full refund or exchange. Please contact our support team with your order number to initiate a return.
Can I choose 'Local Pickup' for my online order?
Absolutely. During checkout, you can select the 'Local Pickup' option to collect your order directly from our shop in Liverpool city centre. You will receive an email notification as soon as your order is ready for collection.