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Returns & Exchanges Policy
At Dig Vinyl Liverpool, we want you to be completely satisfied with your purchase. If your record is faulty or not as described, you can return it within 14 days of receipt for a full refund or exchange.
1
Contact Us
Email our team with your order number and details of the issue to initiate the return process.
2
Package Your Items
Securely pack the vinyl in its original mailer or equivalent protective packaging to prevent damage during transit.
3
Ship to Store
Send the package back to our Liverpool shop address using a tracked shipping service for peace of mind.
4
Receive Refund
Once we inspect the returned item, we will process your refund or ship your replacement within 3-5 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing